Shipping Policy
Free worldwide standard shipping, processing times, delivery estimates by region, customs, and accepted payment methods.
Free Worldwide Shipping on Every Order
At MrjointPatch, we believe that effective pain relief should be accessible to everyone — no matter where you live. That's why we offer free standard shipping on all orders, with no minimum purchase required. There are no shipping surcharges. For orders delivered to the United States, we also pay any import duties, so the price you see at checkout is the total you pay. For other countries, see Customs, Duties & Import Taxes below.
Every order includes a tracking number so you can follow your package from our facility to your door.
Order Processing Time
After you place your order, our team performs a thorough quality check before shipment. This processing period ensures that every item leaving our facility meets our standards for freshness, adhesion quality, and ingredient potency.
- Standard processing time: 2–4 business days
- We do not process or ship on weekends or public holidays
- You will receive an email confirmation with your tracking number once your order ships
Please note that this quality assurance phase cannot be rushed or expedited. We appreciate your patience — it is how we guarantee that every patch you receive works as intended.
Where We Ship From and To
Orders are dispatched from our fulfilment partner's warehouse in China. We ship to every country served by our carriers; we cannot ship to countries under international sanctions or where postal delivery of herbal products is restricted.
Estimated Delivery Times
All orders ship via standard international delivery. Delivery times vary depending on your location. The following estimates begin after your order has been processed and shipped:
| Destination | Estimated Delivery Time |
|---|---|
| United States & Canada | 7 – 14 business days |
| Australia & New Zealand (Oceania) | 7 – 21 business days |
| United Kingdom & Europe | 9 – 21 business days |
| Latin America | 10 – 25 business days |
| Asia | 10 – 21 business days |
| Middle East & Africa | 14 – 30 business days |
| Other countries | 14 – 30 business days |
These timeframes are estimates and not guarantees. Actual delivery times may be affected by customs processing, local postal service capacity, holidays, or weather conditions in your region.
Shipping Methods & Carriers
We use a network of trusted international shipping carriers to deliver your order safely and efficiently. Depending on your destination, your package may be handled by one or more of the following carriers:
- United States: USPS, UPS, or FedEx (final-mile delivery)
- Canada: Canada Post
- Europe & UK: Royal Mail, DHL, or local postal services
- Australia & New Zealand: Australia Post or NZ Post
- Other regions: Local national postal services via international logistics partners
The specific carrier is selected automatically based on your delivery address to optimize for speed and reliability. You do not need to choose a carrier at checkout.
Order Tracking
Once your order ships, you will receive an email notification containing:
- Your order number
- A tracking number with a link to track your package
- Estimated delivery date
Tracking updates may take 24–48 hours to appear after your shipping confirmation email. International packages may show limited tracking detail while in transit between countries — this is normal. Full tracking visibility typically resumes once the package arrives in your destination country.
If you have not received a tracking email within 5 business days of placing your order, please check your spam or junk folder first. If it is not there, contact us at support@mrjointpatch.com and we will provide your tracking information right away.
Customs, Duties & Import Taxes
United States: US import duties are paid by us. You will not be asked to pay duties or customs fees on delivery.
All other countries: your country may charge customs duties, import taxes (such as VAT), or brokerage fees upon arrival. These charges are determined by your local customs authority and are the responsibility of the recipient. We cannot predict whether they will apply to your order. We recommend checking with your local customs office if you are unsure about potential import fees in your country.
Lost, Damaged or Stolen Parcels
Every order is covered against loss, damage in transit, and theft after delivery. If your parcel is lost, arrives damaged, or is stolen after the carrier marks it as delivered, email support@mrjointpatch.com with your order number and supporting evidence (for example photos of the damage, or the tracking record and a short description of what happened). Once we have verified the claim, we will send a free replacement or give you a full refund of the order — whichever you prefer.
Packaging & Product Protection
All orders are shipped in discreet, unmarked packaging to protect your privacy. Our packaging is designed to:
- Protect product integrity — sealed pouches keep herbal patches fresh and adhesive surfaces intact
- Prevent damage in transit — padded mailers or rigid boxes depending on order size
- Maintain discretion — no product names or descriptions visible on the outside of the package
What If My Package Is Delayed?
While the majority of orders arrive within the estimated timeframes listed above, occasional delays can occur due to customs clearance, carrier backlogs, or adverse weather conditions.
If your order has not arrived within the maximum estimated delivery window for your region, please contact us at support@mrjointpatch.com with your order number. Our team will investigate with the carrier and work to resolve the situation as quickly as possible.
If your tracking status shows "delivered" but you have not received your package, contact us immediately. We will coordinate with the carrier and, if necessary, send a replacement at no additional cost.
Incorrect or Incomplete Shipping Address
Please double-check your shipping address before completing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer.
If you realize your address is wrong after placing your order, contact us as soon as possible at support@mrjointpatch.com. If your order has not yet shipped, we can update the address. Once the package is in transit, address changes may not be possible.
Contact Us
If you have any questions about shipping, delivery times, tracking, or any other order-related concern, our support team is here to help:
- Email: support@mrjointpatch.com
- Response time: Within 1 business day (often much sooner)
- Phone / text: +1 (307) 228-5553
We pride ourselves on fast, friendly, and transparent communication. No question is too small — reach out anytime.
Payment Methods
We accept Visa, Mastercard and American Express (processed by Airwallex) and PayPal. You are charged in the currency shown at checkout; the amount does not change after you place the order. Card details are entered on an encrypted connection and handled by the payment provider — we never see or store your full card number.