60-Day Money-Back Guarantee on Every Order
MRJOINT

Refund & Return Policy

Our 60-day money-back guarantee, how to request a refund, our returns address, exchanges, and how quickly refunds are issued.

60-Day Money-Back Guarantee

Every Mrjoint order is covered by a 60-day money-back guarantee, counted from the day your parcel is delivered. If the patches or brace did not do what you hoped — not enough relief, wrong size, or simply not for you — email us within 60 days of delivery and we refund the product price. You do not need the original packaging or a long explanation. We only ask that the item has been used as intended, not damaged on purpose.

How to request a refund

  1. Email support@mrjointpatch.com with your order number and one or two sentences about the problem. We reply within one business day.
  2. We review your request and confirm by email. In most cases you do not need to send anything back.
  3. If we need the item returned, we tell you before you ship anything and we pay the return postage. Please do not send anything before you hear from us — parcels we have not arranged cannot be matched to your order.
  4. We initiate the refund within 3 business days of confirming your request, or of receiving the item if we asked for it back.

Return shipping costs

You never pay return postage. If we ask for an item back, we cover the cost of shipping it to our returns address. There is no restocking fee and no other deduction.

Our returns address: Mrjoint Returns — Habbi Mobile Limited Room 0501, Unit 2, Building 12, Ruidu International (South District), Tongzhou District, Beijing, China (北京市通州区瑞都国际南区12号楼2单元0501)

Exchanges

We accept exchanges for both defective and non-defective items (for example a different size or product) within 60 days of delivery.

  1. Email support@mrjointpatch.com with your order number and the item or size you would like instead.
  2. We review your request, confirm availability and reply within one business day.
  3. We ship the replacement free of charge. In most cases you do not need to return the original item.
  4. If we need the original item back, we tell you before you ship anything and we pay the return postage to our returns address above.

There is no restocking fee and no other charge for an exchange.

Refund timing

Refunds go back to the payment method you used at checkout. We initiate the refund within 3 business days of confirming your request, or of receiving the item if we asked for it back.

Once we have initiated your refund, the amount typically appears in your account within:

  • PayPal: 1–3 days.
  • Credit cards: 1–7 days, depending on your card issuer.

These are estimated payment-provider processing times after we initiate the refund, in addition to our processing time above. Actual timing may vary by bank or payment provider.

Damaged or defective items

If a patch pouch is damaged, a brace strap is broken on arrival, or anything is missing, email us a photo within 60 days of delivery. In most cases we send a free replacement or issue a refund without asking you to return anything.

Brace warranty

Mrjoint braces carry a 180-day warranty from the date of delivery against manufacturing defects — for example a stabiliser bar that snaps or a fastener that stops holding. The warranty does not cover normal wear, damage from improper washing or drying, or changes you make to the product. Herbal patches are single-use consumables and are covered by the 60-day guarantee only.

Cancellations

Orders can be cancelled free of charge until they are dispatched — email us as soon as possible with your order number. Once a parcel has left our warehouse it cannot be recalled; you can refuse delivery and we will refund the product price when the parcel is returned to us, or accept it and use the 60-day guarantee above.

Orders that never arrive

If tracking shows no delivery within the maximum delivery window for your region (see our Shipping Policy), contact us and we will either reship the order or refund it in full, whichever you prefer. The same applies if a parcel arrives damaged or is stolen after being marked as delivered — send us your order number and supporting evidence (photos or tracking details) and, once verified, we reship or refund in full. See Lost, Damaged or Stolen Parcels.

Contact

Refund & Return Policy – 60-Day Guarantee – MrjointPatch